Chatbot Project Lead
חברה חסויה
ראש צוותמשרה מלאהניהול פרויקטים
הגשת מועמדות באתר החברה
אומתה כפתוחה אצל המעסיק לפני 16 שעות · פורסמה לפני 16 שעות
דרישות
monitoring
תיאור המשרה
In Customer Care and Trust & Safety, real people are on the other side of every decision. You're the reason why our users feel safe using our company, and you take that seriously. From quality assurance specialists to fraud analysts, those we're looking for are stakeholder-savvy and treat every case like it's the only one that matters. So if you're methodical when the details affect peoples livelihoods, we want to hear from you.
Join our dynamic Customer Care team as a Chatbot Project Lead, taking the reins on our chatbot roadmap and stakeholder communication. This is a critical role stepping in to guide a talented team, ensuring seamless project delivery and strategic alignment as we enhance our AI-powered customer solutions.
What am I going to do?
Manage the end-to-end chatbot roadmap and sprint delivery, ensuring all project deadlines and key performance indicators are met with precision.
Translate overarching company strategic goals into actionable chatbot experience improvements, effectively communicating updates and insights to diverse stakeholders.
Mentor and provide hands-on guidance to team members, fostering their growth in areas like advanced prompting techniques on platforms such as Forethought.
Leverage data analysis to deeply understand chatbot performance, driving continuous optimization and informing strategic decision-making.
Facilitate key team meetings and foster a collaborative and inclusive team culture.
Join our dynamic Customer Care team as a Chatbot Project Lead, taking the reins on our chatbot roadmap and stakeholder communication. This is a critical role stepping in to guide a talented team, ensuring seamless project delivery and strategic alignment as we enhance our AI-powered customer solutions.
What am I going to do?
Manage the end-to-end chatbot roadmap and sprint delivery, ensuring all project deadlines and key performance indicators are met with precision.
Translate overarching company strategic goals into actionable chatbot experience improvements, effectively communicating updates and insights to diverse stakeholders.
Mentor and provide hands-on guidance to team members, fostering their growth in areas like advanced prompting techniques on platforms such as Forethought.
Leverage data analysis to deeply understand chatbot performance, driving continuous optimization and informing strategic decision-making.
Facilitate key team meetings and foster a collaborative and inclusive team culture.
Requirements:
You are a true Quality Executioner at heart, thriving on meticulous execution and a commitment to seeing projects through to completion with exceptional detail and efficiency.
Bring a proven ability to develop and manage comprehensive chatbot strategies and roadmaps, aligning them with broader business objectives.
Possess strong stakeholder management and communication skills, adept at building consensus and articulating complex information clearly across different audiences.
Demonstrate experience in mentoring and leading team members, fostering their development and providing hands-on support.
Exhibit a deep understanding of data analysis and KPI monitoring, using insights to drive measurable improvements and strategic pivots.
Hands on experience with AI Chatbot prompting providing customer facing solutions
Fluent English is a must
Nice to have
Familiarity with the Forethought platform.
You are a true Quality Executioner at heart, thriving on meticulous execution and a commitment to seeing projects through to completion with exceptional detail and efficiency.
Bring a proven ability to develop and manage comprehensive chatbot strategies and roadmaps, aligning them with broader business objectives.
Possess strong stakeholder management and communication skills, adept at building consensus and articulating complex information clearly across different audiences.
Demonstrate experience in mentoring and leading team members, fostering their development and providing hands-on support.
Exhibit a deep understanding of data analysis and KPI monitoring, using insights to drive measurable improvements and strategic pivots.
Hands on experience with AI Chatbot prompting providing customer facing solutions
Fluent English is a must
Nice to have
Familiarity with the Forethought platform.
This position is open to all candidates.